We want all of our customers to love their products which are why we offer a 30 day, no risk satisfaction guarantee. If you are not 100% satisfied with your product within the first 30 days of purchase you may return it to us for a full refund or an exchange.
Please choose your item carefully as in the case of a change of mind or where you have chosen an incompatible item the cost for return postage must be paid by you, the Buyer. In order to receive a refund the item must be received in its original conditional and all packaging must also be returned in a saleable condition. If the item is not received in a saleable condition that we can only offer you an exchange or store credit. Please note – items marked as Clearance or Sale cannot be returned under this policy. Standard warranty applies only.
If we have made an error and the product is not as described, you have been sent an incorrect item or you have received it in a faulty condition we will refund the additional cost of return postage upon examination of the item and proof of fault.
Once your item is received your return request will be processed within 1 to 3 business days. The refund will be made via the payment method of the original purchase (e.g. if you paid via credit card then your refund will be made to your credit card). Please note that your financial institution may need 2 to 5 days to clear the funds back into your bank account.
To return your purchase we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are not our responsibility until they arrive back to us.
If you would like to return an item please contact for full instructions and so a member of our helpful staff can assist you and assign you a Return Authorisation number for tracking purposes. You can also contact us via email with any questions you may have about your item.

If it has been over 30 days since your purchase then our standard 12 month warranty applies. Please contact to organise for your item to be returned under warranty for an exchange or store credit. Please note we do not offer refunds on warranty returns occurring after 30 days