Terms & Conditions

a) Eligibility for Screen Protector Replacements:

  • To be eligible for screen protector replacements under the POPCARE program, customers must have a valid and active subscription to one of the following plans: POP+, POPPRO, or POPMAX.
  • Your subscription will automatically renew on a monthly basis if you have not opted for a one-time Annual Fee. You will be charged the monthly fee to your provided payment method.
  • The device requiring a screen protector replacement must be compatible with the screen protectors offered by Pop Phones.
  • Eligibility is limited to the number of replacements specified within the eligibility period mentioned under the subscribed POPCARE plan.
  • The IMEI number of the registered devices will be noted down at the time of registration.
  • The conditions related to the number of IMEI number changes (change of user device) during a 12-month cycle has been already mentioned under the respective POPCARE plans. Transferring screen protector replacement entitlements to other devices is prohibited.

b) Locations for Replacement Services:

  • Screen protector replacements can be obtained at any of the Pop Phones retail store locations in Adelaide & Melbourne, Australia.
  • If a customer requests a screen protector replacement at any Pop Phones store location different from where they initially activated their POPCARE membership, an additional service fee of $2.99 per screen protector replacement will apply. This fee covers the logistical costs associated with providing the service outside of the primary membership activation location.
  • A list of all store locations and their addresses can be found on our website at – Find A Store

c) Limitations and Exclusions:

  • The POPCARE program covers only the replacement of screen protectors. It does not cover repairs or replacements of the device itself, including the device’s screen.
  • Damage caused by intentional misuse, abuse, or negligence is excluded from coverage.
  • Damage caused by natural disasters, fire, or water damage is excluded.
  • Replacements are subject to the availability of screen protectors in stock. In the event of a stock shortage, Pop Phones will make reasonable efforts to provide a replacement as soon as possible.
  • The POPCARE program is non-transferable. Membership benefits cannot be transferred to another person or device than the ones registered initially, except for eligible IMEI number changes during the membership period.
  • Pop Phones reserves the right to modify or terminate the POPCARE program at any time, with reasonable notice provided to subscribers.
  • Counterfeit screen protectors, or screen protectors not purchased from Pop Phones are excluded from this program.
  • Any modifications to the device that may impact the screen protectors adhesion, or fit, may void the screen protector replacement agreement.

Cancellation Policy:

You can cancel your POPCARE membership at any time. To cancel, please follow these steps:

  1. Visit our website at [Link to Cancellation Page] or contact our customer support team at [Phone Number] or [Email Address].
  2. Provide your membership details and request cancellation.
  3. Please note that a [X] day notice period is required for cancellation to take effect.
  4. For monthly subscriptions, cancellation must be completed before the next billing cycle to avoid further charges.

Refund Policy:

For customers who have made a one-time annual payment for a 12-month POPCARE membership, refunds for the unutilized portion of the membership are available upon cancellation. To determine the refund amount, we operate on a 30-day cycle with Day 1 being your Membership Date.

  1. If you cancel your membership before the start of a new 30-day cycle, you will receive a refund for the remaining full months of your membership.
  2. If your cancellation date falls on or after the 1st day of a new 30-day cycle, that current month’s payment will not be refunded. However, you will receive a refund for the remaining full months of your annual membership.

For monthly subscriptions, if a cancellation occurs mid-billing cycle, refunds for the remaining portion of the month are not provided.

  • Refunds will be processed to the original payment method within [Number] business days.